No complaints about the plane, although 2 seats were inoperable.
Complaint comes down to the massive step back in wine.
No champagne. Instead we were served a Chilean sparkling that sells for about 10aud a bottle.
Upon pointing to the menu that clearly shows Jacquart or Duval Leroy is served in business we are advised that there was none and this was a way of showcasing Chilean wines.....
The rest of the trolley was lacklustre with okish wines like dandelion etc, but all around the 20ish range.
This is an area where Qantas' greed excels; any opportunity to make a cost cutting 'enhancement' and they will kill themselves to make it. Also, the cleaning and maintenance of aircraft is simply appalling for a first rate carrier charging such high fares. Cabins are always dirty even on boarding and often with bits and pieces unserviceable. They work their planes hard. I'd say the A380 is probably the best maintained as it gets towed back to hangar normally after long hauls. Even then it's still not perfectly clean if you compare with Emirates, Singapore or Qatar whose aircraft are normally immaculate on boarding.
No complaints about the plane, although 2 seats were inoperable.
Complaint comes down to the massive step back in wine.
No champagne. Instead we were served a Chilean sparkling that sells for about 10aud a bottle.
Upon pointing to the menu that clearly shows Jacquart or Duval Leroy is served in business we are advised that there was none and this was a way of showcasing Chilean wines.....
The rest of the trolley was lacklustre with okish wines like dandelion etc, but all around the 20ish range.
No complaints about the plane, although 2 seats were inoperable.
Complaint comes down to the massive step back in wine.
No champagne. Instead we were served a Chilean sparkling that sells for about 10aud a bottle.
Upon pointing to the menu that clearly shows Jacquart or Duval Leroy is served in business we are advised that there was none and this was a way of showcasing Chilean wines.....
The rest of the trolley was lacklustre with okish wines like dandelion etc, but all around the 20ish range.
Not a premium experience at all.
First world problems eh.
Well, they charge a very first world price for their business class, so it's only natural you'd expect a more premium service.
I recently flew Qantas First London to Sydney, and my assessment, specially when compared to the above-mentioned carriers, is that it's an okayish business class.. They are lacking behind on service and leading on price..
Slightly off topic, but this is a trend Qantas has been continuing with for some while. In economy, they used to serve Magnum icecreams, now they serve Paddle Pops. Paddle Pops! It's an insult.
Gold_member. I don't know why you would even bother to fly with QF. I am all for supporting Aussies Business but with regard to Airlines I give QF a wide berth!! . A while ago I tried QF and was very disappointed and ever since have flown with mainly SQ and CX. They are so much better in all respects and do serve " proper" champagne.
QF used to be a top notched carrier but with so many bad reports and from what I have experienced IMOP it has become a second rate Airline.
There are so many far better carriers out there to choose from.
Pretty much every visitor to this website and any other FF forum should know by now that QF is rubbish. You can expect a downmarket product at super-premium prices. No excuses for being surprised when it happens.
Well the story has a decent ending. The cabin manager escalated this and there was Veuve and Jacquart on our return flight. As long as there are some strong ppl, then there is some hope. But jeez, Joyce has made hard work of it all.
This reminds me of the quote the standard you accept is the standard you get.
My flight was booked about 18 months ago and at that time there wasn't a LATAM option.
No complaints about the plane, although 2 seats were inoperable.
Complaint comes down to the massive step back in wine.
No champagne. Instead we were served a Chilean sparkling that sells for about 10aud a bottle.
Upon pointing to the menu that clearly shows Jacquart or Duval Leroy is served in business we are advised that there was none and this was a way of showcasing Chilean wines.....
The rest of the trolley was lacklustre with okish wines like dandelion etc, but all around the 20ish range.
Not a premium experience at all.
First world problems eh.
This argument simply dismisses any need to maintain standards.
Hi Guest, join in the discussion on
Syd-scl business ain't business
Gold_member
Gold_member
Member since 23 Dec 2021
Total posts 7
Recently flew qf27 in a newish 787.
No complaints about the plane, although 2 seats were inoperable.
Complaint comes down to the massive step back in wine.
No champagne. Instead we were served a Chilean sparkling that sells for about 10aud a bottle.
Upon pointing to the menu that clearly shows Jacquart or Duval Leroy is served in business we are advised that there was none and this was a way of showcasing Chilean wines.....
The rest of the trolley was lacklustre with okish wines like dandelion etc, but all around the 20ish range.
Not a premium experience at all.
Joe
Joe
Member since 03 May 2013
Total posts 173
This is an area where Qantas' greed excels; any opportunity to make a cost cutting 'enhancement' and they will kill themselves to make it. Also, the cleaning and maintenance of aircraft is simply appalling for a first rate carrier charging such high fares. Cabins are always dirty even on boarding and often with bits and pieces unserviceable. They work their planes hard. I'd say the A380 is probably the best maintained as it gets towed back to hangar normally after long hauls. Even then it's still not perfectly clean if you compare with Emirates, Singapore or Qatar whose aircraft are normally immaculate on boarding.
Drakesy
Drakesy
Member since 11 Sep 2018
Total posts 9
Originally Posted by Gold_member
Recently flew qf27 in a newish 787.
No complaints about the plane, although 2 seats were inoperable.
Complaint comes down to the massive step back in wine.
No champagne. Instead we were served a Chilean sparkling that sells for about 10aud a bottle.
Upon pointing to the menu that clearly shows Jacquart or Duval Leroy is served in business we are advised that there was none and this was a way of showcasing Chilean wines.....
The rest of the trolley was lacklustre with okish wines like dandelion etc, but all around the 20ish range.
Not a premium experience at all.
FmD
FmD
Member since 25 Jun 2019
Total posts 12
Originally Posted by Drakesy
Originally Posted by Gold_member
Recently flew qf27 in a newish 787.
No complaints about the plane, although 2 seats were inoperable.
Complaint comes down to the massive step back in wine.
No champagne. Instead we were served a Chilean sparkling that sells for about 10aud a bottle.
Upon pointing to the menu that clearly shows Jacquart or Duval Leroy is served in business we are advised that there was none and this was a way of showcasing Chilean wines.....
The rest of the trolley was lacklustre with okish wines like dandelion etc, but all around the 20ish range.
Not a premium experience at all.
Well, they charge a very first world price for their business class, so it's only natural you'd expect a more premium service.
I recently flew Qantas First London to Sydney, and my assessment, specially when compared to the above-mentioned carriers, is that it's an okayish business class.. They are lacking behind on service and leading on price..
Gold_member
Gold_member
Member since 23 Dec 2021
Total posts 7
Alas, I knew I'd get at least one troll post.
First World problem? Probably, but it's also fake advertising.
This just typifies the Joyce era.
Feel sorry for the crew. Trying to showcase Chilean sparkling with $10 trash is a joke.
The phrase "don't spit on my cupcake and call it frosting" applies perfectly
olliek57
olliek57
Qantas - Qantas Frequent Flyer
Member since 06 Jul 2018
Total posts 10
QF27 departs Sydney, so there is no excuse about Champagne being expensive to load inSCL.
They could have even served a nice Arras from Tasmania and that would have been acceptable.
Gold_member
Gold_member
Member since 23 Dec 2021
Total posts 7
I wonder if I attracted down votes from Qantas staff on this forum 🤔
Ryan K
Ryan K
Qantas - Qantas Frequent Flyer
Member since 30 May 2013
Total posts 138
Slightly off topic, but this is a trend Qantas has been continuing with for some while. In economy, they used to serve Magnum icecreams, now they serve Paddle Pops. Paddle Pops! It's an insult.
Rod H
Rod H
Virgin Australia - Velocity Rewards
Member since 06 Mar 2015
Total posts 254
Gold_member. I don't know why you would even bother to fly with QF. I am all for supporting Aussies Business but with regard to Airlines I give QF a wide berth!! . A while ago I tried QF and was very disappointed and ever since have flown with mainly SQ and CX. They are so much better in all respects and do serve " proper" champagne.
QF used to be a top notched carrier but with so many bad reports and from what I have experienced IMOP it has become a second rate Airline.
There are so many far better carriers out there to choose from.
stmaus
stmaus
Virgin Australia - Velocity Rewards
Member since 20 Nov 2017
Total posts 45
Pretty much every visitor to this website and any other FF forum should know by now that QF is rubbish. You can expect a downmarket product at super-premium prices. No excuses for being surprised when it happens.
Gold_member
Gold_member
Member since 23 Dec 2021
Total posts 7
Well the story has a decent ending. The cabin manager escalated this and there was Veuve and Jacquart on our return flight. As long as there are some strong ppl, then there is some hope. But jeez, Joyce has made hard work of it all.
This reminds me of the quote the standard you accept is the standard you get.
My flight was booked about 18 months ago and at that time there wasn't a LATAM option.
Gold_member
Gold_member
Member since 23 Dec 2021
Total posts 7
Originally Posted by Drakesy
Originally Posted by Gold_member
Recently flew qf27 in a newish 787.
No complaints about the plane, although 2 seats were inoperable.
Complaint comes down to the massive step back in wine.
No champagne. Instead we were served a Chilean sparkling that sells for about 10aud a bottle.
Upon pointing to the menu that clearly shows Jacquart or Duval Leroy is served in business we are advised that there was none and this was a way of showcasing Chilean wines.....
The rest of the trolley was lacklustre with okish wines like dandelion etc, but all around the 20ish range.
Not a premium experience at all.