And if you got your wish that would mean in HKG I could no longer visit the Cathay Pier First Class lounge when the other carriers retaliate. I would be left with the crowded Cathay Business lounges or the insanely noisy and awful Qantas lounge.

Originally Posted by BrisHamish This is what happens when you subcontract out the operation of a first class lounge to the people who brought us Novotel and Ibis hotels...(of course, no doubt Qantas saved heaps of $$ doing this outsourcing, which savings then got distributed back to their bankers...

Originally Posted by mspcooper Does QF prioritise queues based on FF status ( i don't remember). However, virgin does. Most times i go to an agent within a minute (VA Platinum), but i have'nt had a chance to call QF in a long time. I know Cathay says "You have been prioritised in the queue, i'm n...

This whinge is posted on FlyerTalk too, the original there also had the PNR. Hello identity theft.Chris, you should also redact the BA staff member name as FlyerTalk did. That person is not here to defend himself and its poor form on the part of the original poster to name names.